Thank you for choosing our thakthakgames.store We value our clients and strive to provide the highest quality in design, development, and delivery. This Refund Policy outlines the conditions under which refunds may be issued for our services.

Eligibility for Refunds

As a service-based business, refunds are considered under the following circumstances:

1. Project Cancellation Before Work Commences
   If you choose to cancel your project before any work has begun, you are eligible for a full refund minus any transaction processing fees.
2. Project Cancellation After Work Has Started
   If you cancel after work has commenced, you will be billed for the work completed up to the cancellation date. The remaining balance will be refunded to you.
3. Non-Delivery of Service
   If, due to unforeseen circumstances on our end, we are unable to deliver your project as agreed upon, you will receive a full or partial refund based on the amount of work completed.
4. Quality Disputes
   We ensure all work is delivered as per the approved brief, milestones, and quality standards. If you believe the delivered work does not match the agreed specifications, please contact us within 7 days of delivery with detailed reasons. We will review and, if valid, offer revisions at no extra cost before considering a refund.

Non-Refundable Situations

• Refunds are not applicable for completed and delivered projects approved by the client.
• No refunds will be issued for delays caused by incomplete client inputs, delayed approvals, or scope changes during development.
• Refunds are not applicable for change of mind after substantial work or final delivery has been made.

Process for Refund Requests

To request a refund:

1. Email us at [your support email] with your project details and refund reason.
2. Our team will review your request within 5 business days.
3. If approved, refunds will be processed via your original payment method within 7-10 business days.

Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: [your support email]
• Phone: [your business contact number]
• Business Address: [your office address, optional]

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